Betterchips - Trusted Advisors

Disaster Recovery and Business Continuity

Betterchips - Trusted Advisors


Disasters can strike at any time and can be highly devastating for businesses. Significant disruptions to operations can have serious consequences, whether natural disasters, cyber-attacks or human error. This is why organizations must maintain, implement and test disaster recovery and business continuity plans.

Disaster Recovery

A disaster recovery plan (DRP) is a set of procedures and processes designed to help a business recover from a disaster as quickly and efficiently as possible. This includes restoring data and systems, identifying and prioritizing critical business functions, and defining roles and responsibilities for key personnel. The goal of a DRP is to minimize the impact of a disaster on a business and ensure that it can quickly resume normal operations.

Business Continuity

On the other hand, a business continuity plan (BCP) is a comprehensive strategy that outlines how a business will continue to operate during and after a disaster. This includes identifying critical business functions, establishing alternative communication channels, and providing guidance on managing resources and personnel during a crisis. A BCP’s goal is to minimize a disaster’s impact on a business and ensure it can continue operating even in the face of significant disruptions.

The Benefit of Both

Having a DRP and a BCP is essential for several reasons. First, it can help to protect a business from financial losses. Disasters can be expensive, and without a plan, a company may be forced to absorb significant costs related to lost revenue, damaged equipment, and other expenses. By having a DRP and a BCP, businesses can reduce their financial risk and ensure that they can recover quickly and efficiently.

Second, having a DRP and a BCP can help to protect a business’s reputation. Customers and partners expect firms to be prepared for unexpected events, and a failure to do so can damage a business’s reputation and credibility. By having a DRP and a BCP in place, companies can demonstrate that they are committed to ensuring the continuity of operations and are prepared to handle any situation that may arise. A business’s reputation during normal times is one thing, but that reputation is often improved if it responds and handles itself well during a crisis, instilling confidence in its customers.

Finally, having an actionable DRP and a BCP can help to protect employees. Disasters can be stressful and traumatic for employees, and without a plan in place, they may not know how to respond to a crisis. By providing clear guidance and establishing protocols for managing resources and personnel, businesses can help minimize the disaster’s impact on their employees and ensure that they can provide a safe and secure working environment.


In conclusion, having a disaster recovery plan and a business continuity plan, and verifying it, is essential for any business that wants to ensure its long-term success. By being prepared for unexpected events, companies can protect themselves from financial losses, protect their reputation, and protect their employees. If you haven’t already developed a DRP and a BCP for your business, you should know that the professionals at Betterchips Consulting have been working to secure our clients and customers since 1997. Contact us today to discuss the best options for your business.

Diverse Team of Professionals Meeting in Office at Night: Brainstorming IT Programmers Use Computer Together, Talk Strategy, Discuss Planning. Software Engineers Develop Inspirational App Program

The Importance of Choosing the Right Managed Service Provider (MSP)

Diverse Team of Professionals Meeting in Office at Night: Brainstorming IT Programmers Use Computer Together, Talk Strategy, Discuss Planning. Software Engineers Develop Inspirational App Program


Can you imagine the anxiety and cost if your business’s network, WiFi, or firewall went down for an extended period? Or worse still, if your organization suffered a ransomware attack and its systems and data were inaccessible. That’s why choosing a quality, trusted, Managed Service Provider (MSP) is crucial. A quality MSP is responsible for your organization’s technology footprint, including maintaining hardware, software, data security, IT policies, compliance, backup systems, and most importantly, its people with appropriate cybersecurity training and awareness, all while securing everything against emerging cyber threats and bad actors, so you want someone you can trust at the helm.

The MSP industry has seen explosive growth over the past few years, and with good reason. As the number of cyberattacks increases, so does the demand for cybersecurity services. An MSP is a company that offers IT strategy, management, administration, and support for organizations of any size, but especially those with limited IT staff. An MSP can help keep a business running and help prevent and fight cyber attacks and other technology incidents and mishaps. Still, some also offer other, more customized, consulting services like: 

  • Engineering for Cybersecurity, Networks, Servers, and Workstations
  • Data Protection, Compliance, Policies, and Procedures
  • Technology Contracts, Negotiations, and Disputes
  • Digital Investigation, Cyber Forensics, and Data Analytics
  • Application Design and Web Development

An MSP is a company that provides IT support in exchange for a fee, but they’re different from your typical IT guy who comes to your office once a week or month and fixes stuff while you watch. They’re responsible for ensuring everything works and that all your systems are safe, secure, and operating as intended. So how do you choose the right MSP? Read on!

Many Modern Small Businesses Simply are not Equipped to Handle Current Cybersecurity, Policy, and IT Infrastructure Demands

If you’re a small business owner, you know enough about what it takes to keep your business running smoothly. You likely have a handle on sales and marketing, but regarding Information Technology (IT), you may need more confidence, especially if your business isn’t an IT company. In today’s digital landscape, every business is a technology business, with consumers and businesses sourcing products and services by looking at their phones more than talking on them. With so many types of threats—hackers stealing sensitive data, ransomware, and malware infecting your Systems—it can be hard to keep up with all the latest developments.

If you don’t have expertise in the field (or even if you do), hiring an outside company specializing in these matters is one way to ensure that adverse risks will be kept in check. 

Finding the Right Fit for Your Organization can be Tricky

Choosing the right MSP can save you hundreds, thousands, or even millions of dollars annually. An MSP is an IT company that manages your network, servers, and other technology for you. A Monthly Subscription is often the model used.

Why in the world would anyone want to outsource their IT? Well, there are lots of reasons! Here are just a few:

  • Service Level Agreements (SLAs)
  • Less stress and overhead
  • It often leads to a lower total cost of ownership for your IT environment than maintaining personnel.
  • Many MSPs often operate 24 hours per day with guaranteed Uptime and Availability.
  • They Leverage Subject Matter Experts (SMEs) in many disciplines of Networking, Information Security, Development, and more
  • They are a Single Point of Contact, thus streamlining your Disaster Response and Recovery Time.
  • They employ the Latest Technology and Management Platforms (no Expensive Upgrades)
  • They are scalable to match the specific needs of your organization or projects.

Did you know that 82 percent of Small Businesses will outsource some aspect of their IT? And 4 out of 5 small businesses prefer an MSP to hiring full-time employees because it’s less expensive and more convenient.

The Value of Quality Service Level Agreements (SLAs)

A Service-Level Agreement (SLA) is a contract between you and your MSP.

The SLA outlines what the MSP will do regarding Service Availability, Response Time, Uptime, and Security. It states how often they’ll perform Maintenance on your environment and what kind of notification they’ll send you in advance so that if there are issues during Scheduled Maintenance periods, you’re aware before customers contact you about problems with their orders or transactions.

It’s essential to understand what the SLA covers. Some SLAs do little to protect you from downtime, security breaches, network connectivity issues, Or other technical malfunctions within the systems or between them and third-party software providers, such as Email Marketing Tools used by eCommerce sites selling Products through Digital Storefronts (such as Shopify). Knowing what’s in an SLA and what it covers is critical to your investment in an MSP service.

Service Level Agreements Protect your Investments

According to a 2018 report by MSP Alliances, more than half of MSP customers have had issues at some point in their relationship. You must have a contract in place so that when problems arise, there is a way for you to resolve them effectively.

A signed contract by the MSP should include all of the following:

  • The Beginning and End dates of the Engagement, including renewal terms if applicable.
  • Guidelines on how many hours they will be Available each week (for example, 4-hour blocks Monday through Friday).
  • How much time is needed to Respond to Emails, Tickets, and Phone calls (24 hours or less)?
  • Lays out guidelines for Compensation when Downtime and Outages occur.
  • Liability and insurance policy details and declarations.
  • Applicable metrics for specific service amounts and quantities, including limits and thresholds.
  • Dispute resolution process details.
  • A complete listing of the services being provided (i.e., the Service Stack)
Professional IT Consultants


The bottom line is that if you want to grow your business, getting the help of a Managed Service Provider can be a wise, even pivotal decision. When finding the right one for your company, we recommend starting with Betterchips Consulting. Our Expertise in IT Solutions and Services is unparalleled, and we have been helping businesses of all sizes succeed with their technology needs since 1997. Contact Us today if you want to partner with an MSP that will provide you, your business, your systems, and your people with a genuine white glove experience. We’re proud of what we’ve built here at Betterchips Consulting and would love to walk you through our MSP and Consulting Services and show you why partnering with us is the only decision for your growing business.

Don’t get caught!

Let’s be honest, since before Napster, people have pirated copies of programs, games, and music, for both personal use and profit. Then, with the invention of things like in-home CD-R’s and MP3’s, digital piracy leapt into the future. The vast majority of thieves will never see a courtroom, but are you willing to take that chance with your business? 

Today’s companies are heavily reliant on software. From registers and card readers to subscriptions with companies like Adobe and Microsoft, virtually every aspect of a business has been touched by software. So why would anyone want to get caught stealing the software that their business relies on?

Software companies invest large sums of money developing and improving their programs, and hate to see companies and individuals using their products without paying, even if it’s unintentional. The fines and fees associated with getting caught with software that isn’t licensed properly or is being misused, can be astronomical. Even if you didn’t mean to use the software maliciously, software companies only understand that you used it and they didn’t get paid for it.

Software companies will insist you pay them for the entire time you used their products and any fines and fees they have outlined in their contracts. And speaking of contracts, pay close attention to the ones you’ve signed. Some are blanket licenses that cover your company entirely, while other contracts only cover a set number of users within your company. Some companies have renewal rates that need to be paid at a set time, while some companies only want you to pay them once and provide you with ongoing support thereafter. It’s imperative you understand the terms you sign up for, it can make all the difference if they should come back around and ask you to pay them additional money. 

Is it worth rolling the dice and taking a chance on whether or not your company is caught up on all its licenses and compliances? How important is having access to the programs you use day in and day out? How will losing access to these programs affect your company’s productivity, or will you even be able to operate? These are questions you should be asking yourself and your management. 

Having a quality MSP company looking out for your digital assets can help prevent costly mistakes like this from happening. A company like Betterchips Consulting not only works to make sure your data is safe and your digital assets are operating optimally, but they also maintain and monitor your licenses and make sure you stay compliant.