Tech service is totally in right now… or out.

Does your company have in-house tech support? If so, can your it support handle every aspect of your IT needs or does the company still require outside support?  If your company does not have in house IT support, where does it go for help when IT issues come up? When issues come up, has the company had to hire different IT firms to tackle different problems? When it comes to IT support there’s a plethora of questions to be asked and just as many ways to answer them.

Some reason companies chose to have in-house IT support:

• In-house IT support understands the daily operations of the company
• In-house IT support can respond quickly to problems during business hours
• Privacy and confidentiality 

Some reasons companies have no in-house IT support are: 

• The cost to hire a full time employee is not within their budget.
• Having 24/7 IT support isn’t possible/difficult with a paid employee.
• There’s no perceived value in having IT support.
• Typically in-house IT is non-specialized, and capable of handling general IT tasks.

Many times technical support and customer service are thrown into the same category, because for most companies, when a customer/employee is having a technical issue, the experience is negative, and so by default, it must fall under customer service. But… What SMBs are finally realizing is that having technical support that goes beyond replacing mouse batteries and installing printer drivers, is an invaluable ace in the back pocket. With technology and cybersecurity advancing daily, companies that rely heavily on their networks and the data housed within those systems, could find themselves quickly falling behind. 

A weakness in technology support could lead to systems failing, efficiency and work productivity being compromised, falling out of compliance, or an outdated software and security protocol could mean big opportunities for cyber criminals. And if a company cannot afford or does not want to have an in-house team, the only option left is to seek outside consultation.

The drawbacks to having outside IT support:

• Finding the right fit for your company.
• A firm may not be capable of handling a wide range of tech related issues.
• A niche firm may be overwhelmed easily by a variety of requests.
• Many IT firms only offer remote support.

Not all firms are created equally, so it’s good to understand both your company’s needs and wants, and what each outside firm is capable of providing.

The benefits of having outside IT support:

• An outside firm can provide a professional team at a fraction of the cost.
• An outside firm can usually tailor your services to fit your needs and budget.
• An outside firm is always available and won’t get sick and call in.
• Many outside firms can easily scale up as your business grows.
• Outside firms can provide 24/7 support, and some may also offer onsite support.
• The right outside firm can provide your business with everything it needs to be protected and operate smoothly, for the fraction of having 

IF your company should find itself under attack, with a data breach, or compromised security, contact Betterchips immediately. The quicker Betterchips can get involved, the more likely your company’s digital assets can be saved or restored. Don’t let precious time go to waste, contact Betterchips now.